Delivery across Armenia

Delivery zones

Time slots (Yerevan)

• Same-day delivery: order before 14:00 gives the evening slot 16:00–21:00 only
• Slots are unavailable on public holidays (updated automatically)
• An order placed for a holiday is automatically moved to the next business day

How delivery works

1. 1Place your order and pick a time slot
2. 2We assemble and pack it in Light Style branded packaging
3. 3On delivery day the courier calls before leaving; their name and photo appear in the app
4. 4The courier heads to you with live GPS tracking in your account
5. 5Door-to-door delivery: the courier hands over the order and a receipt
6. 6You receive a notification and a delivery confirmation photo

Instructions for the courier

• When ordering you can add a note for the courier: «Call from outside», «Leave with security», «Intercom code: 123»
• Office delivery: provide the company name and floor
• Sending a gift: hide the price on the receipt by choosing the «Gift» option at checkout

Notifications

Notification chain (SMS, email and push):

• Order accepted
• Order handed to the courier
• Courier on the way (on delivery day)
• Courier calls before arriving
• Order delivered with confirmation photo

Changing or cancelling delivery

• Change address: possible until the PACKED status via support@ls.am (within the same delivery zone only)
• Reschedule a slot: possible at least 2 hours before the slot starts via support
• Cancel order: free while the status is PENDING or CONFIRMED

If you are not at home

• The courier makes 2 delivery attempts, calling before each one
• If the second attempt also fails, the order returns to the warehouse
• Within 3 days, contact support to arrange re-delivery
• Re-delivery in Yerevan is free
• After 3 days with no response, the order is cancelled and refunded minus the delivery cost

Cash on delivery

• Available in the Yerevan zone only
• Maximum amount: 200 000 ֏
• The courier carries change, but we recommend preparing the exact amount
• If you refuse to pay on delivery, the order is returned and the delivery cost is withheld

Return via courier (Yerevan)

• Submit a return request in your account under «My orders»
• The courier comes within 48 hours in a convenient slot
• Return pickup cost: 1 000 ֏
• The item must be in its original packaging with tags

More in the Return policy

Return from the regions (Haypost)

• Submit a request in your account
• Take the item to the nearest Haypost office yourself
• Write the request number on the parcel
• Once received at our warehouse, the refund is issued within 10 business days

Tips for buyers

• Keep the original packaging and tags until you receive and check the order
• The contents of Light Style branded packaging are not visible from the outside
• Save several delivery addresses in your account for convenience
• If you do not recognise the courier, check their name in the app before opening the door

Frequently asked questions

• Can you deliver my order to work?

  Yes, provide the address and the company name.

• How do I know if my address is in the Yerevan zone?

  When you enter the address at checkout, the zone is determined automatically.

• What if I miss the delivery?

  The courier makes 2 attempts, then contact support within 3 days.

• Does Haypost deliver to every village?

  Haypost serves most settlements; you can check on haypost.am.

• Can I track the courier in real time?

  Yes, live GPS tracking is available in your account.