Cancellation policy

About this policy

This Order Cancellation Policy explains how, when, and under what conditions you can cancel an order placed at Light Style. We have designed cancellation to be free and effortless in the early stages: while your order is still PENDING or CONFIRMED, you can stop it instantly at no cost. Once our warehouse begins assembling and packing your items, cancellation becomes more limited, because real work, packaging materials, and courier logistics are already in motion. These rules exist to protect both sides fairly — they give you a clear, predictable way to change your mind early, while ensuring that Light Style can run a reliable fulfillment operation and deliver to other customers on time. Below you will find exactly what is possible at each order status, how refunds are issued for online and cash payments, when partial cancellation is available, and when Light Style itself may need to cancel an order. If anything is unclear, our support team at support@ls.am is always happy to help.

How to request a cancellation

There are two simple ways to cancel an order. The fastest is directly from your account; alternatively, you can email our support team. Whichever route you choose, the most important thing is to act quickly — an order can move from PENDING to PICKING and PACKED in a short time, and your cancellation options narrow at each step.

1. 1 Open the "My Orders" section in your Light Style account or app, select the order you want to stop, and press the "Cancel order" button.
2. 2 If you prefer email, write to support@ls.am and include your order number, your name, and a short note that you want to cancel — this helps us find and process it faster.
3. 3 You must be logged in to the account used to place the order; for security reasons we can only act on a cancellation request from the order's owner.
4. 4 After you submit the request you will receive a status notification confirming whether the cancellation was completed instantly, sent for review, or needs to be handled by support.
5. 5 Cancellation is time-sensitive: the sooner you request it, the more likely it can be applied before the order is assembled and handed to the courier.
6. 6 Always check the current status shown on the order card first — it tells you immediately which cancellation rule applies to your order right now.

Cancellation by order status

Whether an order can be cancelled depends entirely on its current status. As your order moves through fulfillment — from being placed, to being assembled, to being packed and shipped — the cancellation rules change. The status is always visible on the order card in your account, so you can check at any time exactly where your order stands and what is possible.

The current status is always shown on the order card, so you can see at a glance which rule applies. Please remember that once an order has been handed over to the courier it is physically on its way and cannot be stopped through the site — for anything at this stage, support@ls.am is the right place to reach us.

Refunds after cancellation

When a cancellation is confirmed, any money you have already paid is returned to you in full. The exact method and timing depend on how you paid for your order — online by card or IDram, or in cash on delivery. Below is how each case works.

The exact moment the money appears in your account can also depend on your bank's own processing times, which are outside our control. In every case you will be notified when we initiate the refund, so you know it is on its way.

Partial cancellation

Sometimes you may want to remove just one or two items from an order rather than cancel the whole thing. If your order has not yet been assembled, partial cancellation may be possible — please contact us at support@ls.am with your order number and tell us exactly which items you would like to drop, and we will check whether it can be done. If the order is already being assembled or packed, or if a partial change is not possible, the cleanest solution is usually to cancel the order in full (where the status still allows it) and place a new order for only the items you want. Any amount you have paid for the cancelled items is refunded according to the refund rules above.

When Light Style may cancel an order

In rare situations, Light Style may need to cancel an order from our side. We do this only when it is genuinely necessary, and whenever we cancel an order you have already paid for, we issue a full refund and notify you so you understand exactly what happened and why.

• An item turns out to be out of stock or unavailable and we cannot fulfill your order as placed.
• A pricing or technical error affected the order — for example an obviously incorrect price caused by a system mistake.
• The delivery address is undeliverable, or we are unable to reach you to confirm or complete the delivery despite reasonable attempts.
• We detect signs of fraud or suspicious activity connected to the order or payment.

When this policy does not apply

This cancellation policy covers orders that have not yet been completed or delivered. Some situations fall outside its scope and are handled under different rules — most often our Returns policy. The following are not covered by order cancellation:

• Orders that have already been delivered — if you have received your items and want to send something back, please use our Returns process instead of cancellation.
• Gift cards that have already been activated or redeemed, which cannot be cancelled once they are in use.
• Personalized, custom-made, or made-to-order items prepared specifically for you, which generally cannot be cancelled once production has begun.
• Orders that have been fully completed and closed, where the transaction and delivery are already finished.
• Digital or promotional items that have already been used or applied to an order.
• Any request that is really about a defect or a change of mind after delivery — these are addressed by our Returns and warranty rules, not by cancellation.

Cancellation fees

There is no cancellation fee for orders cancelled at the early statuses: while an order is PENDING or CONFIRMED, cancelling is completely free and you are refunded in full. Fees only become relevant in later stages, where real fulfillment and delivery costs have already been incurred. If an order has already been shipped and you then refuse it, the cost of delivery may not be refundable, since the courier service has already been performed. In all cases, the price you paid for the products themselves is returned to you in full according to the refund rules above — any non-refundable portion is limited to delivery that has already taken place.

Frequently asked questions

Need help? Contact us

If you have any questions about cancelling an order, or if your order has already passed the stage where self-service cancellation is possible, our support team is here for you. Write to us at support@ls.am and please include your order number so we can find your order quickly and help you faster. We aim to respond promptly and will guide you through every step — from confirming a cancellation to arranging your refund. LIGHT STYLE LLC, 77 Tsarav Aghbyuri St., Yerevan 0052, Armenia.