Returns
14 days to return, no questions asked
14 days to return
We pick it up by courier
Refund to your account
Return conditions
- No more than 14 calendar days have passed since delivery
- The item is not in the non-returnable categories list
- The item has not been used
- Original packaging, tags and seals are intact
- The item is complete with all parts
- There is no damage caused by the customer
- Photos of the item are attached
Non-returnable items
- Underwear, socks, swimwear
- Cosmetics and perfume (once the packaging is opened)
- Food products
- Jewellery that has been tried on
- Live plants and animals
- Custom-made items
- Items with a broken factory seal (hygiene items)
- Adult products
- Toys and children's items with broken packaging
How to start a return
Yerevan (Light Style courier)
- 1Sign in → My orders → select the order → Return item
- 2Choose the items, state the reason, attach photos
- 3Get approval within 24 hours
- 4Pick a convenient slot — the courier arrives within 48 hours
- 5The courier inspects the item at your door and takes it
- 6Refund after inspection at our warehouse
Cost: 1,000 ֏ (deducted from the refund)
Exception: free for defective or wrong items
Regions (Haypost)
- 1Sign in → My orders → Return item
- 2State the reason, attach photos — get a request number
- 3Wait for approval within 24 hours
- 4Drop the item off at your nearest Haypost branch — write the request number on the parcel
- 5Refund after the item arrives at our warehouse
Processing times
| Stage | Time |
|---|---|
| Request approval | up to 24 hours |
| Courier arrival (Yerevan) | within 48 hours after approval |
| Item inspection at warehouse | up to 48 hours |
| Refund to card / IDram | up to 10 business days |
| Cash refund (brought by courier) | at the moment of pickup |
| Loyalty points refund | instantly after inspection |
Refund amount
- We refund the price you actually paid (including discounts and promo codes)
- Yerevan zone: delivery was free — nothing is deducted
- Regions, partial return: keep at least one item → delivery is not deducted
- Regions, full return of all items: the 1,500 ֏ delivery fee is not refunded
- Courier pickup fee: 1,000 ֏ is deducted from the refund (Yerevan)
- Defective or wrong item: the full amount including delivery is refunded, with no pickup fee
Refund methods
| Payment method | Refund method | Time |
|---|---|---|
| Bank card | Back to the same card | up to 10 business days |
| IDram | To your IDram wallet | up to 3 business days |
| Cash | Courier brings cash at pickup | at the moment of pickup |
| Loyalty points | Points returned to your account | instantly |
| Gift card | To a bank card | up to 10 business days |
Defective or wrong item
Received an item with a manufacturing defect or the wrong product? It's not your fault — Light Style covers all costs:
- The courier comes free of charge
- The full product price plus delivery is refunded
- You can submit a request within 14 days of delivery
For defects discovered after 14 days, contact support: support@ls.am
If the courier rejects the return
- The courier inspects the item at pickup
- If the item is damaged through the customer's fault → the courier returns it and the request is declined
- You will receive a notification with the reason
- If you believe the rejection is unfair → write to support@ls.am
Returning a gift
- If the item was bought as a gift, the recipient files the return
- The recipient will need the order number and the buyer's contact
- The refund is issued to the buyer's account (the order owner)
- Contact support: support@ls.am
Tracking your return
- Every return gets a unique number (RET-XXXXXX)
- Track the status in your account: My orders → Returns
- Notifications at every stage: SMS + email + push
FAQ
Yes, select the items you need when filing the request